Does your small business have a hearing problem? Does it hear but not listen? ‘Active Listening’ is a technique that recognises that effective listening only happens when it is done intentionally.
- Hearing is your ability to recognize sound.
- Listening is the process by which you assign meaning to what you hear and observe.
The complication is that listening is a subjective process. Anyone that has been in a romantic relationship for more than a day knows that “I’m fine” doesn’t always mean “I’m fine”!
The following steps will help you start ‘Active Listening’.
Step 1: Give your undivided attention
- Focus on the speaker.
- Decide not to be […]